Support bots are not quite there

I am using 1Password, which I love in general. I have been using its Git SSH key integration (it acts as the SSH agent).

It has been working great so far. I am using GitHub for the majority of my projects. GitHub supports SSH signing keys (instead of GPG ones). This means, I can use my SSH key for both authentication and signing commits.

I recently started working with a client that uses BitBucket. BitBucket doesn’t offer this feature, so one needs to create GPG signing keys. This means, I can’t use 1Password for signing commits with BitBucket.

I wanted to ask 1Password support if they have plans to support GPG signing keys. I visited their support site and searched for:

https://support.1password.com/search/?q=GPG+signing+keys

The results were not very relevant.

I clicked Chat, and a pop up showed with a privacy related message. I had to agree that the chat will be recorded and click Continue.

Next, I had to share if I have a 1Password account, and the type of account. This made me pause. I do have a 1Password account, but I don’t remember the type. I thought, it doesn’t matter for the question I want to ask so I chose Individual.

Next, I had to choose if I am on an Individual or Family account. I thought I already chose that, but it seems I need to be more specific.

After that, I was ready to ask my question.

I typed in:

Does 1Password plan to add support for GPG signing keys so that it can include services like BitBucket that don’t offer support for SSH signing keys?

And I got the following answer:

1Password currently supports SSH keys, which can be used with the 1Password SSH Agent to manage your SSH keys, sign Git commits, and authorize SSH connections. However, there is no specific mention of support for GPG signing keys in the available resources. If you’re interested in using SSH keys with 1Password, you can learn more about setting up the 1Password SSH Agent and managing your SSH keys here[…]

I totally get it. The bot can only search the existing documentation. But that doesn’t help with the particular question.

I had to click 5 times before getting a wrong answer. I guess bots are not quite there.

Human support would have answered this in seconds.

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