Category: Support

Farewell GitHub, welcome HeavyMelon

Posted on 5 Comments on Farewell GitHub, welcome HeavyMelon

I always wanted to land a job with 37signals. Wait? What does this have to do with GitHub? Bear with me. This may be a long post. They recently changed their name to Basecamp. They stopped developing other products, and focused on Basecamp. A project management and team communication tool. They extracted Rails from Basecamp … Continue reading Farewell GitHub, welcome HeavyMelon

How to move long support threads forward

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When the topic is complicated, threads are often long, stale, or both. Often, support is distributed across the globe. It’s not surprising to see several people participating in the discussion. If I am a support person in Europe, I may wake up and start working on a thread that starts in North America. The thread … Continue reading How to move long support threads forward