Support
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Have you planned enough days off?
Finding a way to help your team remember to plan enough days off throughout the year…
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Appreciation
It’s important to recognize and enjoy the impact of others in your company. And more important…
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Out of scope support requests
All customer support teams receive out of scope support requests. What sets a team apart is…
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Words matter
As a people manager of customer support teams for quite some time now I am obsessed…
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Offering great support is a piece of cake
There are problems with customer support that are trivial to fix. I wonder why so many…
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Farewell GitHub, welcome HeavyMelon
Leaving GitHub has not been an easy decision. I want to create my own calm company,…
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How to move long support threads forward
Long support threads can become stale. How can one move them forward after they have been…