Out of scope support requests
All customer support teams receive out of scope support requests. What sets a team apart is how they handle them.
My journey
All customer support teams receive out of scope support requests. What sets a team apart is how they handle them.
There are problems with customer support that are trivial to fix. I wonder why so many companies get it wrong. We have been conditioned to believe offering great support is extremely difficult. I have found the opposite in my experience.