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Petros Amiridis

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Out of scope support requests

Out of scope support requests

Posted on January 23, 2021January 23, 2021No Comments on Out of scope support requests

All customer support teams receive out of scope support requests. What sets a team apart is how they handle them.

Offering great support is a piece of cake

Offering great support is a piece of cake

Posted on October 27, 2020November 4, 20202 Comments on Offering great support is a piece of cake

There are problems with customer support that are trivial to fix. I wonder why so many companies get it wrong. We have been conditioned to believe offering great support is extremely difficult. I have found the opposite in my experience.

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