There are problems with customer support that are trivial to fix. I wonder why so many companies get it wrong. We have been conditioned to believe offering great support is extremely difficult. I have found the opposite in my experience.
If you complain for being bothered in Slack or other real time communication tools outside of normal working hours, it’s your fault. When you have a remote, distributed team, you have two approaches before you talk to a colleague. You either have to check their timezone every single time before you ping them to see … Continue reading It’s your fault people bother you