All posts
-
-
Out of scope support requests
All customer support teams receive out of scope support requests. What sets a team apart is…
-
Gratitude
How often do you express your gratitude to your peers and direct reports about something they…
-
Ask permission to give feedback
Ask if you can give neg/pos feedback. Only go ahead if they say yes. They have…
-
Words matter
As a people manager of customer support teams for quite some time now I am obsessed…
-
Offering great support is a piece of cake
There are problems with customer support that are trivial to fix. I wonder why so many…
-
Unrealistic programming job posts
Writing great job posts is not an easy job. Many companies merge two or more roles…
-
Fixing the implicit declaration of function error when installing ruby gems
How to fix the implicit functions error Clang is throwing in the latest version of Xcode…
-
Oh humans
Oh humans how flawed and wonderful you are.
-
How to organize project artifacts
Have you ever wondered where you saved that file from back when you did a something,…