Year progress: ▓▓▓▓▓▓▓▓▓▓▓▓▓░░ 89% When I worked at GitHub as a manager, I used to share a short synopsis of the week at the end of each week. I shared that with my team, and it had various items in it. Project progress, thoughts, direction, insights, questions, and many more. I changed formats and what … Continue reading 2019-W47
This is a story many have shared. It is typical. You can get it by asking how one got involved with computers. Most will say, they started playing games. Then something happened and they wanted to see how things worked under the hood. Then they got hooked. The story is the same. What changes is … Continue reading Introducing Sector Five II
I always wondered how it would feel being a GitHub alumni. What would be different? What would catch my eye? Well, now that I am not at GitHub for about 16 days, here’s what I have noticed. Notifications My GitHub and Slack notifications are almost zero now! That’s both good but also weird. Everything is … Continue reading First impressions after leaving GitHub
Leaving GitHub has not been an easy decision. I want to create my own calm company, and in the process create a simple customer support tool based on my 9 year experience at GitHub Support.
If you complain for being bothered in Slack or other real time communication tools outside of normal working hours, it’s your fault. When you have a remote, distributed team, you have two approaches before you talk to a colleague. You either have to check their timezone every single time before you ping them to see … Continue reading It’s your fault people bother you
At GitHub, we rely on Issues heavily. Not only for bug reports, or for tracking feature implementation. We use them for almost everything. This includes, but is not limited to, discussions, announcements, ideas, tracking projects, capturing thoughts or pieces of documentation that will become pull requests, and many more. The problem with having an abundance … Continue reading How I avoid zombie GitHub Issues
When I started working at GitHub back in 2010, I moved away from a 12 year career in programming. I was going into technical support. I was the second support person at GitHub, and the first outside of the US. It wasn’t your typical support position. I was helping programmers and other GitHub users with … Continue reading The cycles of my professional life
A dead tree in the Spring.
A couple of weeks ago I found In the End. The last album by The Cranberries. It’s an album recorded after the death of Dolores. It’s also the last album of the band. They have decided not to find a new lead singer. I got emotional for many reasons. One of them, the fact that … Continue reading In the end
Long support threads can become stale. How can one move them forward after they have been neglected for some time?