Petros
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How to give me feedback
I don’t like the sandwich method of receiving feedback. Keep it short and to the point.…
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Can I end a meeting sooner?
Work related meetings and drag forever if not well run. Can you end them sooner though?…
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Out of scope support requests
All customer support teams receive out of scope support requests. What sets a team apart is…
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Gratitude
How often do you express your gratitude to your peers and direct reports about something they…
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Ask permission to give feedback
Ask if you can give neg/pos feedback. Only go ahead if they say yes. They have…
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Words matter
As a people manager of customer support teams for quite some time now I am obsessed…
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Offering great support is a piece of cake
There are problems with customer support that are trivial to fix. I wonder why so many…
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Unrealistic programming job posts
Writing great job posts is not an easy job. Many companies merge two or more roles…
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Fixing the implicit declaration of function error when installing ruby gems
How to fix the implicit functions error Clang is throwing in the latest version of Xcode…