Can I end a meeting sooner?
Work related meetings and drag forever if not well run. Can you end them sooner though? Let’s found out.
Author: Petros Amiridis
Head of Support at GitBook. Building Supportress on the side, a simple helpdesk SaaS. Previously at GitHub. Working remotely, programming, and cooking.
Out of scope support requests
All customer support teams receive out of scope support requests. What sets a team apart is how they handle them.
Gratitude
How often do you express your gratitude to your peers and direct reports about something they did? In a genuine way. I bet not that often. Go do it now.
Ask permission to give feedback
Ask if you can give neg/pos feedback. Only go ahead if they say yes. They have to decide if it’s a good time for them to receive feedback. Allow them to say no if they are not in a good state or they need to get work done.
Words matter
As a people manager of customer support teams for quite some time now I am obsessed with giving feedback. Feedback that’s actionable and can help folks improve and grow. I enjoy reviewing responses and finding opportunities to discuss them. The goal is to raise the quality.
Offering great support is a piece of cake
There are problems with customer support that are trivial to fix. I wonder why so many companies get it wrong. We have been conditioned to believe offering great support is extremely difficult. I have found the opposite in my experience.
Unrealistic programming job posts
Writing great job posts is not an easy job. Many companies merge two or more roles into one. That creates unrealistic expectations. Developers learn to exaggerate their qualifications and experience. Everyone ends up in a vicious cycle.
Fixing the implicit declaration of function error when installing ruby gems
How to fix the implicit functions error Clang is throwing in the latest version of Xcode tools when installing ruby gems that need to build native extensions.
Oh humans
Oh humans how flawed and wonderful you are.
How to organize project artifacts
Have you ever wondered where you saved that file from back when you did a something, like a project or a task? Whether it is a personal project, small task, work related project. It does not matter. We have all been in this situation.